Refund policy

Return & Refund Policy
Last updated: June 2026

Overview
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you have changed your mind, received the wrong item, or have any issue with your order, we are here to help.

Eligibility
To be eligible for a return, your item must be unused, unassembled, and in its original condition with all original packaging where possible and accessories included. You will also need your order confirmation email or proof of purchase as reference.

Items that show signs of use, assembly, or damage caused by the customer are not eligible for return.

How to Start a Return
To start a return, email us at support@shopalvore.com with your order number and reason for the return. Do not send items back without contacting us first — returns sent without prior approval will not be accepted.

Once your return is approved, we will provide you with return instructions and a return shipping label where applicable.

Order Cancellations
Cancellation Period: Orders may be cancelled at no charge within 1 hour of placement. After this cancellation period, cancellations are only possible before the order has been dispatched. Once your order has shipped, it can no longer be cancelled. If you wish to cancel, contact us immediately at support@shopalvore.com with "URGENT – CANCEL ORDER" in the subject line and we will do our best to action it before dispatch. If the order has already shipped, our standard return process applies upon delivery.

Return Shipping Costs

  • If the return is due to our error (wrong item sent, item arrived damaged or defective) — we cover return shipping in full.
  • If the return is due to change of mind or ordering the wrong product — return shipping costs are the responsibility of the customer.
  • We do not charge a restocking fee on any returns.

Damaged Goods
Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or you received the wrong product, contact us immediately at support@shopalvore.com with your order number and clear photos of the issue. Photo evidence is required before any resolution can be issued.

For damaged, defective, or incorrect items we reserve the right to offer a replacement, partial refund, or full refund at our discretion. For low-value items we may issue a resolution without requiring the item to be returned, saving you time and return shipping costs.

Change of Mind
We accept change of mind returns within 30 days of delivery provided the item is unused and in its original condition. Return shipping in this case is at the customer's expense.

Shipping Delays
All delivery timeframes provided are estimates only. Delays caused by carriers, customs processing, weather events, or other circumstances outside our control do not automatically qualify an order for a refund or cancellation. If your order is significantly delayed, contact us and we will investigate with the carrier on your behalf.

Non-Delivery Claims
If you believe your order has not arrived, non-delivery claims must be submitted within 30 days of the estimated delivery date. Claims submitted after this window cannot be guaranteed. A parcel is considered lost if there is no carrier scan for 14 consecutive days. Once confirmed lost we will issue a replacement or full refund.

Exchanges
The fastest way to get the right product is to return your item and once the return is accepted, place a new order separately. This ensures the fastest turnaround for you.

Non-Returnable Items
The following items cannot be returned:

  • Items that have been used, assembled, or damaged through misuse
  • Items missing components or original packaging
  • Sale items and gift cards
  • Any item returned more than 30 days after delivery

If you are unsure whether your item qualifies for a return, contact us before sending anything back and we will give you a clear answer.

Disputes & Chargebacks
We ask that all customers contact us directly at support@shopalvore.com before opening a dispute or chargeback with their bank or payment provider. In most cases we are able to resolve issues quickly without the need for a formal dispute. Opening a chargeback without first contacting us may delay your resolution and limits our ability to help.

Refunds
Refund Method: All approved refunds will be returned to the original payment method used at checkout. We do not issue refunds as store credit unless specifically requested by the customer. Once we receive and inspect your return, we will notify you by email whether your refund has been approved. If approved, your refund will be processed within 10 business days. Please allow additional time for your bank or card provider to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@shopalvore.com and we will follow up immediately.

Contact
support@shopalvore.com — Monday–Friday, 9:00 AM–5:00 PM (GMT+0) — Response time: 1–2 business days.