Shipping policy
Shipping Policy
Last updated: June 2025
1. Order Processing
Each new order is processed within 1–3 business days of purchase. This includes payment confirmation, fraud screening, picking, packing, and carrier hand-off. Orders placed on weekends, US federal holidays, or after 12:00 p.m. GMT+0 begin processing on the next business day. You will receive a shipping confirmation email with a tracking link once your order has been dispatched.
2. Carriers
We ship via USPS, DHL, and FedEx depending on the product and your delivery location. The carrier assigned to your order will be confirmed in your shipping notification email.
3. Estimated Transit Times (once with the carrier)
| Service | Region | Estimated Transit |
|---|---|---|
| Standard | Continental USA | 7–21 business days |
Transit windows exclude force-majeure events and the processing timeline described in Section 1.
4. Total Estimated Delivery Time
Processing (1–3 business days) + Transit (7–21 business days) = 8–24 business days from the date of your order.
5. Tracking Your Order
A tracking link is emailed when the carrier scans your parcel. You can also paste your tracking number into 17track.net for multi-carrier visibility. Tracking may take up to 24 hours to populate after label creation. Alternatively, visit our Track Order page at shopalvore.com/pages/track-order.
6. Shipping Rates & Free Shipping
Rates are calculated at checkout based on weight and destination — Standard service only. Orders that meet our free-shipping threshold (displayed in cart) ship via Standard service at no cost. No expedited or express upgrades are currently offered.
7. Address Accuracy & Order Changes
Please verify your shipping details carefully before completing your order. We are not liable for mis-deliveries caused by address errors. Address changes are only possible before the order exits the processing stage. Email support@shopalvore.com with "URGENT – ADDRESS CHANGE" in the subject line as soon as possible.
8. Lost, Stolen, or Delayed Packages
A parcel is considered lost if there is no carrier scan for 14 consecutive days. For lost-package claims, email support@shopalvore.com with your order number and we will open a carrier investigation and issue a replacement or store credit once confirmed. Shipments marked "Delivered" by the carrier are deemed fulfilled; we cannot refund or replace orders stolen after delivery.
9. Split Shipments
We may ship items from multiple warehouses. You will receive separate tracking numbers; your shipping cost will not increase.
10. Holiday & Peak-Season Notice
During November–January and other peak periods, the processing and transit stages may extend by several days. Please order early.
11. Policy Updates
We may modify this Shipping Policy at any time. The version posted at checkout applies to your purchase.
By placing an order with Alvore, you acknowledge that you have read, understood, and agree to these terms. Questions? Reach us at support@shopalvore.com.